Delivery Strategy

Delivery Options That Win The Order At Checkout.

Proposition design, carrier sourcing and platform selection, taken through to go-live.

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Why EQ50 DIGITAL

We Balance Cost

Customer Experience

And Performance.

We design and implement connected delivery strategies that align customer experience, operational capability and technology ecosystems.

Our approach combines operational delivery expertise with technology enablement to ensure delivery strategies can be successfully implemented, integrated and scaled.

Engagement Scenarios

When To Revisit
Your Delivery
Strategy.

Carriers

Carrier Re-Tender Or Sourcing

Carrier contracts are up for renewal, rates keep rising or service levels have slipped and the market needs testing.

Customer Promise

Delivery Proposition Redesign

Competitors offer faster or cheaper delivery, checkout options lose sales, or your promise no longer matches reality.

Technology

Delivery Platform Selection

Labels, tracking and carrier allocation rely on manual workarounds or a delivery platform your business has outgrown.

New Markets

International Expansion

You are launching in new markets and need the right carriers, propositions and costs in place before demand arrives.

Operations

Delivery Challenges

Late deliveries, rising cost per parcel or customer complaints point to fragmented carriers, systems or processes.

Our Assessment Framework

Delivery Strategy.
As One Connected System.

Six areas we assess together, so the changes we implement work across your whole operation.

  • Operational Readiness

    Processes, dependencies and operational requirements for delivery transformation.

  • Delivery Proposition

    Service offerings, delivery promises, cut-offs and operational alignment.

  • Carrier Strategy

    Carrier mix, allocation logic, network design, market coverage and service performance.

  • Delivery Performance

    Cost, service performance and operational effectiveness across delivery operations.

  • Technology Ecosystem

    Delivery platforms, customer experience technologies and operational systems.

  • Customer Experience

    Checkout experiences, delivery communications and post-purchase journeys.

How We Shape Delivery Strategy

A Structured Approach
For Every Engagement.

  1. 01

    Clarify Delivery
    Objectives

    Define the customer experience, cost, service and operational outcomes the delivery proposition needs to achieve.

  2. 02

    Evaluate Current
    State

    Review carrier setup, service levels, checkout experience, post-purchase communication and operational constraints.

  3. 03

    Design The Delivery
    Proposition

    Shape the recommended proposition, carrier requirements, technology and operational changes.

  4. 04

    Move Into
    Implementation

    EQ50 Digital connects all the partners and delivers the technology to implement the new proposition.

Define The Right Delivery Strategy For Your Business.

Align customer expectations, operational and technology requirements and carrier capability around a clear strategy for delivery.

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