One Hour To See Where Your Logistics Stands.
A complimentary assessment of your delivery, fulfilment, carriers, cross-border, returns and technology.
15min
Intro call
A Quick Introduction.
Fifteen minutes to introduce ourselves, hear a little about your business and send you access to the questionnaire.
15min
Questionnaire
A Confidential Questionnaire Across Six Areas.
Questions about how your operation runs. No contracts, financials or commercially sensitive detail needed, and we will put an NDA in place if you want one.
Customer Delivery Experience
The delivery promise your customers see, from checkout to doorstep.
Fulfilment
How your fulfilment set-up fits your scale and markets.
Carrier Strategy
How your carrier set-up supports the service you offer.
Customs And Cross-Border
How international orders reach customers in each market.
Returns
The returns experience and how returns are handled.
Technology
The platforms and systems behind fulfilment, delivery and returns.
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Our time, not yours
From Your Answers To Your Findings.
We benchmark your answers against your category and markets and rank every finding by priority.
01
What You Told Us
Your answers, stated back so you can see we understood your set-up.
02
What The Market Expects
Current research for your category and markets, with sources listed.
03
Why It Matters Commercially
The likely effect on cost, service and customers. Indicated, not sized.
04
Recommended Action
What to do next, including the steps your own team can take.
Written By
Senior people whose careers include leading ecommerce logistics, supply chain and delivery at LEGO, Matches and eBay. The people on your findings call are the people who wrote the report.
30min
Findings call
We Walk You Through The Findings.
We present the priorities and the roadmap, answer your questions, and the report is yours to keep.
An Executive Summary
Your highest-priority findings and the main opportunity to validate, on one page.
Prioritised Findings
Each rated significant, moderate or a strength to build on.
Set Against The Market
Your set-up compared with current market research.
A Phased Roadmap
Quick wins under 90 days, then 3 to 9 and 9 to 18 months.
What You Can Use It For
One Report.
Many Uses.
A Baseline
A clear record of how the operation runs today, to measure change against.
A Brief For Your Team
Priorities set out so your team or partners know what to work on first.
A View Before You Buy
Know where help is needed before you commit to any service, ours or anyone else's.
Provider Conversations
Go into conversations with 3PLs, carriers or platforms knowing what to ask for.
A Second Opinion
Test an existing plan against benchmarks before money is spent on it.
Questions
What You Need To Know.
Confidentiality
Will you ask for commercially sensitive information?
No. The questionnaire covers how your operation runs. Contracts and financials are not needed, and we will sign an NDA if you want one.
Do you share our information with anyone?
Never. What you share stays with EQ50 Digital. It is not used for marketing, resale or any outside purpose.
Independence
Are recommendations tied to particular providers?
No. We are vendor neutral. Recommendations are based on operational fit, customer impact and commercial viability.
Afterwards
What happens after I receive the report?
Nothing required. The report is yours to act on with your own team, another partner or us.
Why is the questionnaire password protected?
To keep it confidential. Only the people we have spoken to can open it, and the intro call lets us answer any questions before you start.
Get Your Priorities In Writing.
Start with a 15 minute call. The report and roadmap are yours to keep.